Frequently Asked Questions
Once the item is in the basket and you proceed to the checkout, there is an option to add your postcode; on the next page, it will show the available delivery services. If you have any problems or questions, please do not hesitate to contact us at 0330 057 7143, via live chat or email [email protected].
We're confident that our prices are amongst the best. However, in the unlikely event you find a lower price, our Price Match Guarantee means we will give you the exact price if you let us know. We have a few simple terms and conditions here. Call us at 0330 057 7142 to tell us if you've found a better price, or talk to us via live chat.
Please call us on 0330 057 7143 or use a live chat service to inform us as quickly as possible. Please make sure you have your order reference on hand. We may only sometimes be able to amend your details - in some cases, and we might have to cancel your order to allow you to resubmit.
You can view our Finance options page for more information on a range pf payment options to spread payments over 12, 24, 36 or 48 months.
Yes, we offer nominated Saturday delivery if you order before 1 pm Mon-Fri. There may be an additional charge. If you enter your postcode on the product page it will advise if this is an option for the item you are purchasing.
Voucher codes are on selected items only, if you have any issues using a particular voucher code, or if you have been given a unique code that will not work - please use our Live Chat service or give us a call at 0330 057 7143 so we can assist you.
We use specially selected delivery companies to ensure your new item arrives safely and sound. You will receive a text message to your contact number with information on your delivery date/time. If you are still waiting to receive information about your delivery, you can contact us with your order number to hand at 0330 057 7143 or email our friendly customer care team at [email protected].
If you have found a fault with the product, you have a legal right to either a refund, repair, or replacement. Please visit our Returns page for more information.
The items we sell are provided with the manufacturer warranty and your rights under the Consumer Rights Act 2015. Most items come with a 12-month warranty covering parts and labour; some manufacturers offer more extended warranties. Please be advised that you may need to register to qualify for promotional warranties, visit our Terms & Conditions page for more information.
Under your statutory rights, you are entitled to a 14-day return period if you are unhappy. The product must be returned in its undamaged original packaging, you will then receive a full refund. If the item is not in its original packaging, a charge may be applicable. It is your responsibility to return the item to us in acceptable condition. If you want to return the product after the 14-day statutory period, you can do so, visit our Returns page for more information.
Blackpool Showroom, The Granary Buildings, Mythop Road, Lancashire, FY4 4XB - Cleveleys Showroom, 2 Rossall Road, Thornton Cleveleys, Lancashire, FY5 1AP